MNR installation/ after-sales technical support

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MNR success based upon customers satisfaction. Our professional account manager, installation and technical engineers provide pre-sales consultation, on-site installation, maintenance technical support services.

In order to meet domestic and overseas project consultation, we currently provide three channels of communication: IM/telephone technical support, remote online support, and on-site technical support.

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★ IM / telephone technical support

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MNR provides serialized services and intensive management to meet the different needs of customers. The IM/Telephony Technical Support Service is designed to respond quickly to customer needs in the first place, identify problems and resolve problems in a timely manner, we provide telephone support 7X24hour.

You can get MNR professional technical engineer support service through IM tools or telephone consultation. You can also get the latest parameters of MNR peripheral products, quotation data, electronic catalog and other information you care about.

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★ Remote online support

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Remote online support is available to all terminals in China and abroad, and can enjoy MNR professional technical support services during and after the service period.

For general technical consultation and equipment maintenance consulting, customers can visit official website, through the website communication platform, or through email service@mnr-cn.com, we will arrange the corresponding account manager according to your situation, install / After-sales engineer on-site service or express parts service. If the service period is exceeded, the relevant expenses will be incurred and we will notify the customer at the first time.

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★ On-site technical support

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MNR on-site technical support is the extension services of telephone support and remote support.

On-site technical support is available to all clients who are located at home or abroad.

After telephone communication confirmed, MNR technical support engineers will come to the door within 72 hours. Customized parts will based on inventory and purchasing cycle conditions. Overseas customers shall reserve on-site support according to actual conditions

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